Every customer review. One quiet inbox. PulseCX pulls reviews from Google, Facebook, Yelp, and local Indian platforms into a single, fast workspace — so your team can read, reply, and improve without tab-switching.
Unified Review Inbox
AI Auto-Reply (50+ Languages)
WhatsApp Alerts
CAPA Quality Workflows
A focused inbox, multi-location switching, AI-powered automation, and a workflow that respects your team's attention.
All customer reviews across every platform (Google, Facebook, Yelp, Zomato, JustDial, Practo) and location in one unified desk. Filter and triage in one click.
Contextually accurate, personalized replies automatically generated and published in 50+ languages, including Hindi, Kannada, Tamil, Telugu, and Arabic.
Negative (1★ & 2★) reviews trigger instant, direct notifications to the right location manager in under 5 seconds to resolve complaints proactively.
Corrective and Preventive Action management. Assign root cause categories, assign owners, set due dates, and build compliance-ready audit trails.
Standard review managers only listen to connected pages. **ReputationRadar listens to the entire public web.** Whether a patient posts a complaint on a regional forum in Delhi, a guest reviews a resort on a Mumbai travel board, or a customer posts on Reddit, ReputationRadar indexes it dynamically using Gemini NLP to flag threats before they go viral.
Scans search indexes, national blogs, and news feeds.
Monitors Reddit, Quora, and ConsumerComplaints.in.
Automatically categorizes legal risk, spam, or toxic comments.
Alerts stakeholders in seconds and opens internal CAPA tickets.
PulseCX provides specialized features tailored to hospitality, restaurant chains, retail outlets, and healthcare networks.
NABH Compliance & Patient Trust
Consolidate Google & Practo reviews. Route alerts by department (e.g., Cardiology, Diagnostics). Maintain patient privacy and generate NABH audit logs for compliance.
Guest Experience & Live Complaint Alerts
Track MakeMyTrip, TripAdvisor, Yelp, and Google. Route alerts to duty managers on WhatsApp to resolve guest complaints on-site before checkout.
Zomato, Swiggy & Local engagement
Diners rely on review freshness. Pull ratings from Zomato and Google. Deploy localized auto-replies (Kannada, Hindi, Tamil) instantly to boost search visibility.
Multi-Store Performance & SEO Tracking
Manage 10 to 1,000+ outlets. Sync Google Business Profiles and JustDial listings. Analyze store ranking, reply SLAs, and track local SEO performance.
See how PulseCX stacks up against global alternatives like Birdeye and Podium for localized businesses.
| Capability | PulseCX | Podium & Birdeye |
|---|---|---|
| Indian Directory Syncing | Direct API sync with Zomato, JustDial, Practo, MakeMyTrip | None (US-centric, supports only Google, Facebook, Yelp) |
| Multilingual AI Support | Replies trained on 50+ languages including Hindi, Kannada, Tamil, Bengali | English-centric or basic machine translation only |
| Quality Assurance (CAPA) | Full NABH-aligned Corrective & Preventive Action root-cause tracking | Basic ticketing system or simple email flags only |
| Indian Alert Channels | Native WhatsApp Business API & Telegram alerts in under 5 seconds | SMS-centric (extremely expensive for Indian locations) |
| Local Billing | Pay in INR via Razorpay (UPI, Netbanking) with 18% GST invoices | Pay in USD (no Indian GST compliance/invoicing) |
| Pricing | Flat, transparent subscription tiers with no long-term lock-in | Hidden custom quotes with forced 12-month contracts |
All plans are subject to a standard, one-time setup and isolate database license fee of **₹50,000** (exclusive of 18% GST). Fully compliant tax invoices issued.
Test the unified review workspace with single-channel sync.
Comprehensive review automation and alerts for multi-location businesses.
Proactive web-wide surveillance and threat mitigation.
Start transforming customer feedback into actionable workflows that drive growth, retention, and trust. PulseCX is built and supported by Mahati Innovations — and isolated for enterprise privacy.